Operate
We keep it running.
For the systems we've built for you. Monitoring, upkeep, and a named person who answers. Written down, so you know exactly what you're buying.
Watching 4 systemsAll OKFrom $750 per system a month
What's covered
- 01
Monitoring and alerts
Every integration we run is watched. If a sync fails, a bot stops answering, or a cron misses, we know before you do, and you hear about it in the Slack channel we share.
- 02
Integration upkeep
QuickBooks, Slack, HubSpot, Stripe and the rest change their APIs. We keep your workflows working when they do.
- 03
Model and prompt tuning
AI steps drift. We review outputs, tighten prompts and swap models when a better one ships.
- 04
Monthly ops report
One page: what ran, what broke, what we fixed, what we'd change next. In plain language.
- 05
A clear boundary
Anything new goes through your normal queue under the subscription. Operate only covers keeping what exists alive, so there's never an argument about what counts as small.
Ops board
What we watch, all day
- QuickBooks syncNightly reconcileOK2s
- Slack stock botAnswers in channelOK11s
- Daily social runCron, 07:00OK5s
- Stripe webhooksOrders to adminOK8s
Incident, a Tuesday
- 09:12QuickBooks API change breaks invoice sync
- 09:14Alert fires. We're on it before anyone notices
- 10:31Workaround live, orders flowing
- 13:05Fix shipped, root cause in the monthly report
In the field
Skincare Jungle runs sales orders, QuickBooks, warehouse packing and a Slack stock bot on systems we built and operate.
Read the case fileResponse targets
All targets are in business hours, Monday to Friday. Severity is defined up front so nobody argues about it at 9pm.
| Severity | What it means | We respond | Workaround or fix |
|---|---|---|---|
| Critical | A live system is down, or is producing wrong outputs on more than 10% of transactions. | Within 2 business hours | Same business day |
| High | A workflow is degraded or a step fails for some records. | Same business day | Within 2 business days |
| Normal | Improvements, small changes, questions. | Next business day | Scheduled in the queue |
Terms that protect you
Named person
The person who built your system operates it. If that changes, you meet the new person before the handover.
You own everything
Code lives in your repositories, keys in your vault, data in your systems. Nothing is held hostage.
30-day off-ramp
Cancel with 30 days' notice. You get a written handover and 30 days of questions answered.
Written discovery
Before anything is built: the problem, the success metric, build-versus-buy reasoning, and a cost range. On one page.
First 30 days free
When a system ships, Operate is on at no charge for 30 days. Then it continues at the quoted price, or we hand it over with a written runbook.
Connections
Plugs into what you already run.
No rip-and-replace. We connect the tools your team uses today and put the AI between them.
Accounting & payments
QuickBooks
Xero
Stripe
Sales & support
Salesforce
HubSpot
Zendesk
Calendly
Commerce & ops
Shopify- WooCommerce
Sanity
Asana
Data & docs
Snowflake
Google Sheets
BigQuery
Airtable
Notion
Marketing
Mailchimp- Klaviyo
- Marketo
Meta Ads
Instagram
LinkedIn
Messaging
Slack
Gmail- Microsoft Teams
Automation & AI
Zapier
Make
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Claude- OpenAI
Missing one? If it has an API, an export, or an inbox, we can connect it.
How it starts
- 01
A 30-minute call
You walk us through the flow that hurts. We ask where the data lives.
- 02
A one-page brief
Problem, metric, what we'd build, what we'd buy, and a cost range. You keep it either way.
- 03
First playbook
Built under your subscription, in your Slack if you prefer. Shipped in days, not quarters.
- 04
Operate
We switch it on, watch it, and report monthly. From $750 per system a month, quoted in the brief.
Operate is from $750 per system a month, quoted in the brief. The first 30 days after a system ships are free. The subscription stays $4,995 a month, unlimited requests.
Tell us about the flow that hurts.
Same-business-day reply. We'll come back with the one-page brief.